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Frequently Asked Questions
Got a question? We are here to answer!
If you have a referer/ brand partner/ affiliate who you get to know LBRH and come to this site, your 10% off discount will be automatically applied with their link provided.
If not, please reach out to your referrer to get the coupon code.
We did a system reset on Oct. 1st, 2024.
If you're an existing customer, you can check out normally with or without having to create an account now.
If you're a customer with Subscription, please go ahead and setup the new subscription and create your account again here.
If you're a Brand Partner, please reach out to us or your upline to get the link to register.
United States and Mexico: Orders are typically delivered within 2-5 business days. We strive to ensure prompt delivery.
Canada: Due to cross-border transit arrangements, delivery generally takes 5-10 business days.
When you checkout using Klarna, after you click "CHECKOUT" , the website will re-direct you to Klarna to complete the payment, please be patient, sometimes it takes 1-2 minutes for the re-direct to Klarna to show up.
For more FAQs about Klarna, please visit:
Brand Partner will be eligible to make earning by sharing and selling Lorde and Belle products.
If you have a referrer, you will get the link from her/him and make sure your referrer's name is in the Referrer Box during your sign up.
If you do not have a referrer, please reach out to us at : support@lordeandbelle.com
We will help you.
Comp plan:
1. Earn 50% of Your Sales Weekly!
You’ll receive 50% of the total dollar amount you sell each week – and there’s no limit to how much you can earn!
2. Referral Bonus: 8% Commission Monthly!
Earn 8% of the total sales made by any affiliates who sign up using your referral link and start selling!
During your registration, you'll be asked to provide your Paypal Account. We will pay you via Paypal.
Incredible Income Potential: Simple and Easy, sell products, get 50% of the retail sales $ amount. Build a team and family of sellers yourself and get 8% of whatever they sell!
Revolutionary Products: Discover skincare that delivers real results, makeup that inspires confidence, and supplements powered by cutting-edge, patented technology. Our unique offerings set new standards in beauty and wellness.
Welcome to LBRH: Join a thriving community where business meets camaraderie. At LBRH, you'll experience personal and professional growth, forge lasting friendships, and build a business that stands the test of time. This is more than just a venture; it's a movement that empowers and elevates.
First please read our return policy here:
https://lordeandbelle.com/policies/shipping-policy
If your order is applicable to be returned to us, please pack
the order well and ship it back to us at:
27092 Burbank
Foothill Ranch, CA 92610
Please include a note inside to state:
RETURN ORDER NO. xxxx
or put ORDER NO. xxxx as the attention for the return in the shipping label.
Once we get the products, we will review and process and refund you the products.
LORDE + BELLE RETURNS & SHIPPING POLICY
60-DAY SATISFACTION GUARANTEE
We’ve developed products to help you achieve healthy, radiant skin. If you’re not completely satisfied with your order, follow the return instructions below within 60 days from the date of purchase to receive a full refund. *For any bundled purchases, individual components may not be returned separately.
*We offer a full refund of the purchase price, excluding shipping charges, within 60 days from the date of purchase. Only valid on U.S.and Canadian purchases and orders, any purchases outside of the U.S. and Canada are currently ineligible for returns or refunds. Items that are returned outside of the Lorde + Belle return policy will be discarded, and no return will be issued.
For returns on Business Kits, please visit the Brand Partner Policies & Procedures.
REGENPEN™ 1-YEAR LIMITED WARRANTY
Lorde + Belle warrants that the RegenPen™ will be free from material defects in materials and workmanship under normal use for a period of one-year from the date of purchase. While unusual, if there is a defect, you may send it to us for review using the Return Instructions below. Upon inspection, if it is deemed to be a manufacturer’s defect, we will send a replacement. If we receive the tool and it does not have a manufacturer’s defect, the customer can have it sent back to them at their expense.
This limited warranty does not apply to: (1) normal wear and tear; (2) defects or damage that is caused by misuse, accident, neglect, abuse, alteration, modification, improper or unauthorized repair or improper storage. Lorde + Belle is not responsible for damages arising from or related to the failure to follow instructions relating to the use of the tool.
The limited warranty applies to the Lorde + Belle RegenPen™ sold by Lorde + Belle or its Brand Partners in the United States. The obligations under this limited warranty are only to the original purchaser and cannot be assigned or transferred.
RETURN INSTRUCTIONS
To return an item within the 60-day window, please follow these simple steps:
Email support@lordeandbelle.com with a refund request and your order number. Include a photo of the packing slip, product(s) to be returned and the reason.
A return address and Return Authorization form will be emailed to you. We recommend shipping your return with a service that provides tracking and/or insurance, as we are not responsible for any packages lost in transit.
Your return will be processed promptly upon arrival. Please allow 2-3 weeks from your shipping date for your original form of payment to be credited. Shipping and handling fees are not refundable.
SHIPPING
We offer shipping within the US and to Military APO/FPO/DPO or Military PO Box addresses. Orders are shipped on business days, excluding major holidays. Processing time is typically within 2 business days. Selecting a faster shipping method will not decrease processing time, it only speeds up transit time. The chart merely displays estimates and may not be guaranteed.
Shipping fee for orders under $100 in the Continental U.S. is $7.95, and FREE above $100.
Business Kit orders come with free 2-day shipping to the Continental U.S. ($25 flat rate shipping for Business Kits to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands.)
Shipping fee for Canadian orders is $12.99 and FREE when $200 or more ordered.
Shipping fee for Mexican orders is $10 and FREE when $200 or more ordered.
For any questions, email us at support@lordeandbelle.com